{"provider_url": "https://www.coronelbarros.rs.leg.br", "title": "Carta de Servi\u00e7os", "html": "<h1 data-section-id=\"11hrq4q\" data-start=\"283\" data-end=\"319\"><span>CARTA DE SERVI\u00c7OS AO USU\u00c1RIO</span></h1>\r\n<p data-start=\"320\" data-end=\"363\"><strong data-start=\"320\" data-end=\"363\">C\u00e2mara Municipal de Coronel Barros/RS</strong></p>\r\n<hr data-start=\"365\" data-end=\"368\" />\r\n<h2 data-section-id=\"kgmtqy\" data-start=\"370\" data-end=\"392\"><span>1. Apresenta\u00e7\u00e3o</span></h2>\r\n<p data-start=\"393\" data-end=\"588\">A C\u00e2mara Municipal de Coronel Barros apresenta a sua Carta de Servi\u00e7os ao Usu\u00e1rio, com o objetivo de informar de forma clara e simples os servi\u00e7os prestados pelo Poder Legislativo Municipal.</p>\r\n<p data-start=\"590\" data-end=\"781\">Considerando tratar-se de munic\u00edpio de pequeno porte, esta Casa Legislativa atua com estrutura administrativa reduzida, prezando pela efici\u00eancia, transpar\u00eancia e proximidade com a comunidade.</p>\r\n<hr data-start=\"783\" data-end=\"786\" />\r\n<h2 data-section-id=\"agcz2r\" data-start=\"788\" data-end=\"825\"><span>2. Fun\u00e7\u00f5es da C\u00e2mara Municipal</span></h2>\r\n<p data-start=\"826\" data-end=\"873\">A C\u00e2mara Municipal exerce as seguintes fun\u00e7\u00f5es:</p>\r\n<ul data-start=\"875\" data-end=\"1129\">\r\n<li data-section-id=\"mmxzsi\" data-start=\"875\" data-end=\"935\"><strong data-start=\"877\" data-end=\"893\">Legislativa:</strong> elabora\u00e7\u00e3o e vota\u00e7\u00e3o de leis municipais</li>\r\n<li data-section-id=\"1t0s5ga\" data-start=\"936\" data-end=\"1012\"><strong data-start=\"938\" data-end=\"956\">Fiscalizadora:</strong> acompanhamento e controle dos atos do Poder Executivo</li>\r\n<li data-section-id=\"1tpu79f\" data-start=\"1013\" data-end=\"1071\"><strong data-start=\"1015\" data-end=\"1034\">Representativa:</strong> defesa dos interesses da popula\u00e7\u00e3o</li>\r\n<li data-section-id=\"8l36yw\" data-start=\"1072\" data-end=\"1129\"><strong data-start=\"1074\" data-end=\"1093\">Administrativa:</strong> organiza\u00e7\u00e3o dos servi\u00e7os internos</li>\r\n</ul>\r\n<hr data-start=\"1131\" data-end=\"1134\" />\r\n<h2 data-section-id=\"1dfkb7\" data-start=\"1136\" data-end=\"1166\"><span>3. Servi\u00e7os Dispon\u00edveis</span></h2>\r\n<h3 data-section-id=\"xoeszx\" data-start=\"1168\" data-end=\"1202\"><span>3.1 Atendimento ao Cidad\u00e3o</span></h3>\r\n<p data-start=\"1203\" data-end=\"1285\"><strong data-start=\"1203\" data-end=\"1217\">Descri\u00e7\u00e3o:</strong><br data-start=\"1217\" data-end=\"1220\" /> Orienta\u00e7\u00f5es gerais, esclarecimentos e encaminhamento de demandas.</p>\r\n<p data-start=\"1287\" data-end=\"1309\"><strong data-start=\"1287\" data-end=\"1307\">Forma de acesso:</strong></p>\r\n<ul data-start=\"1310\" data-end=\"1402\">\r\n<li data-section-id=\"1fhn3ea\" data-start=\"1310\" data-end=\"1344\">Presencial</li>\r\n<li data-section-id=\"d9gt67\" data-start=\"1345\" data-end=\"1402\">Telefone ou aplicativos de mensagem</li>\r\n</ul>\r\n<p data-start=\"1404\" data-end=\"1462\"><strong data-start=\"1404\" data-end=\"1431\">Hor\u00e1rio de atendimento:\u00a0</strong>das 8h \u00e0s 12h e \u00e0 tarde das 13h30 at\u00e9 17h30.</p>\r\n<hr data-start=\"1464\" data-end=\"1467\" />\r\n<h3 data-section-id=\"1ji81ev\" data-start=\"1469\" data-end=\"1514\"><span>3.2 Protocolo de Pedidos e Documentos</span></h3>\r\n<p data-start=\"1515\" data-end=\"1604\"><strong data-start=\"1515\" data-end=\"1529\">Descri\u00e7\u00e3o:</strong><br data-start=\"1529\" data-end=\"1532\" /> Recebimento de solicita\u00e7\u00f5es, requerimentos, of\u00edcios e demais documentos.</p>\r\n<p data-start=\"1606\" data-end=\"1628\"><strong data-start=\"1606\" data-end=\"1626\">Forma de acesso:</strong></p>\r\n<ul data-start=\"1629\" data-end=\"1691\">\r\n<li data-section-id=\"1iin807\" data-start=\"1629\" data-end=\"1648\">Presencialmente</li>\r\n<li data-section-id=\"1nilmuz\" data-start=\"1649\" data-end=\"1691\">E-mail institucional (<a class=\"email-link\" href=\"mailto:camara@coronelbarros.rs.gov.br\" target=\"_self\" title=\"\">camara@coronelbarros.rs.gov.br</a>)</li>\r\n</ul>\r\n<p data-start=\"1693\" data-end=\"1748\"><strong data-start=\"1693\" data-end=\"1714\">Prazo de an\u00e1lise:</strong><br data-start=\"1714\" data-end=\"1717\" /> Conforme a natureza da demanda.</p>\r\n<hr data-start=\"1750\" data-end=\"1753\" />\r\n<h3 data-section-id=\"83ub6m\" data-start=\"1755\" data-end=\"1800\"><span>3.3 Acompanhamento de Projetos e Leis</span></h3>\r\n<p data-start=\"1801\" data-end=\"1895\"><strong data-start=\"1801\" data-end=\"1815\">Descri\u00e7\u00e3o:</strong><br data-start=\"1815\" data-end=\"1818\" /> Consulta a projetos em tramita\u00e7\u00e3o, leis aprovadas e demais atos legislativos.</p>\r\n<p data-start=\"1897\" data-end=\"1919\"><strong data-start=\"1897\" data-end=\"1917\">Forma de acesso:</strong></p>\r\n<ul data-start=\"1920\" data-end=\"2014\">\r\n<li data-section-id=\"1oe2czi\" data-start=\"1920\" data-end=\"1944\">Secretaria da C\u00e2mara</li>\r\n<li data-section-id=\"17uekl1\" data-start=\"1945\" data-end=\"2014\">Site oficial ou mural p\u00fablico</li>\r\n</ul>\r\n<hr data-start=\"2016\" data-end=\"2019\" />\r\n<h3 data-section-id=\"1jav9zu\" data-start=\"2021\" data-end=\"2053\"><span>3.4 Sess\u00f5es Legislativas</span></h3>\r\n<p data-start=\"2054\" data-end=\"2123\"><strong data-start=\"2054\" data-end=\"2068\">Descri\u00e7\u00e3o:</strong><br data-start=\"2068\" data-end=\"2071\" /> Participa\u00e7\u00e3o e acompanhamento das sess\u00f5es da C\u00e2mara.</p>\r\n<p data-start=\"2125\" data-end=\"2147\"><strong data-start=\"2125\" data-end=\"2145\">Forma de acesso:</strong></p>\r\n<ul data-start=\"2148\" data-end=\"2229\">\r\n<li data-section-id=\"1iin807\" data-start=\"2148\" data-end=\"2167\">Presencialmente</li>\r\n<li data-section-id=\"yhx6cl\" data-start=\"2168\" data-end=\"2229\">Divulga\u00e7\u00e3o em redes sociais</li>\r\n</ul>\r\n<p data-start=\"2231\" data-end=\"2294\"><strong data-start=\"2231\" data-end=\"2249\">Periodicidade:</strong><br data-start=\"2249\" data-end=\"2252\" /> Conforme calend\u00e1rio legislativo municipal.</p>\r\n<hr data-start=\"2296\" data-end=\"2299\" />\r\n<h3 data-section-id=\"1t8yj74\" data-start=\"2301\" data-end=\"2335\"><span>3.5 Ouvidoria Simplificada</span></h3>\r\n<p data-start=\"2336\" data-end=\"2412\"><strong data-start=\"2336\" data-end=\"2350\">Descri\u00e7\u00e3o:</strong><br data-start=\"2350\" data-end=\"2353\" /> Recebimento de sugest\u00f5es, reclama\u00e7\u00f5es, den\u00fancias e elogios.</p>\r\n<p data-start=\"2414\" data-end=\"2436\"><strong data-start=\"2414\" data-end=\"2434\">Forma de acesso:</strong></p>\r\n<ul data-start=\"2437\" data-end=\"2479\">\r\n<li data-section-id=\"1iin807\" data-start=\"2437\" data-end=\"2456\">Presencialmente</li>\r\n<li data-section-id=\"fb2fd\" data-start=\"2457\" data-end=\"2479\">Telefone, <em><a class=\"email-link\" href=\"mailto:camara@coronelbarros.rs.gov.br\" target=\"_self\" title=\"\">e-mail</a></em> e formul\u00e1rios <em>online</em></li>\r\n</ul>\r\n<p data-start=\"2481\" data-end=\"2547\"><strong data-start=\"2481\" data-end=\"2503\">Prazo de resposta:</strong><br data-start=\"2503\" data-end=\"2506\" /> At\u00e9 30 dias, conforme legisla\u00e7\u00e3o vigente.</p>\r\n<hr data-start=\"2549\" data-end=\"2552\" />\r\n<h3 data-section-id=\"18sevr2\" data-start=\"2554\" data-end=\"2585\"><span>3.6 Acesso \u00e0 Informa\u00e7\u00e3o</span></h3>\r\n<p data-start=\"2586\" data-end=\"2659\"><strong data-start=\"2586\" data-end=\"2600\">Descri\u00e7\u00e3o:</strong><br data-start=\"2600\" data-end=\"2603\" /> Solicita\u00e7\u00e3o de informa\u00e7\u00f5es p\u00fablicas conforme legisla\u00e7\u00e3o.</p>\r\n<p data-start=\"2661\" data-end=\"2683\"><strong data-start=\"2661\" data-end=\"2681\">Forma de acesso:</strong></p>\r\n<ul data-start=\"2684\" data-end=\"2729\">\r\n<li data-section-id=\"1iin807\" data-start=\"2684\" data-end=\"2703\">Presencialmente</li>\r\n<li data-section-id=\"13y8y7f\" data-start=\"2704\" data-end=\"2729\">Por escrito ou e-mail</li>\r\n</ul>\r\n<p data-start=\"2731\" data-end=\"2799\"><strong data-start=\"2731\" data-end=\"2753\">Prazo de resposta:</strong><br data-start=\"2753\" data-end=\"2756\" /> At\u00e9 20 dias, prorrog\u00e1veis por mais 10 dias.</p>\r\n<hr data-start=\"2801\" data-end=\"2804\" />\r\n<h3 data-section-id=\"1tp8qtv\" data-start=\"2806\" data-end=\"2839\"><span>3.7 Emiss\u00e3o de Documentos</span></h3>\r\n<p data-start=\"2840\" data-end=\"2921\"><strong data-start=\"2840\" data-end=\"2854\">Descri\u00e7\u00e3o:</strong><br data-start=\"2854\" data-end=\"2857\" /> Fornecimento de c\u00f3pias de leis, certid\u00f5es e documentos oficiais.</p>\r\n<p data-start=\"2923\" data-end=\"2979\"><strong data-start=\"2923\" data-end=\"2933\">Prazo:</strong><br data-start=\"2933\" data-end=\"2936\" /> At\u00e9 5 dias \u00fateis, conforme disponibilidade.</p>\r\n<hr data-start=\"2981\" data-end=\"2984\" />\r\n<h2 data-section-id=\"dye9z8\" data-start=\"2986\" data-end=\"3023\"><span>4. Compromissos de Atendimento</span></h2>\r\n<p data-start=\"3024\" data-end=\"3059\">A C\u00e2mara Municipal compromete-se a:</p>\r\n<ul data-start=\"3061\" data-end=\"3285\">\r\n<li data-section-id=\"80irt8\" data-start=\"3061\" data-end=\"3111\">Atender com simplicidade, respeito e agilidade</li>\r\n<li data-section-id=\"1fnyk9i\" data-start=\"3112\" data-end=\"3152\">Utilizar linguagem clara e acess\u00edvel</li>\r\n<li data-section-id=\"znkjp1\" data-start=\"3153\" data-end=\"3201\">Buscar solu\u00e7\u00f5es mesmo com recursos limitados</li>\r\n<li data-section-id=\"b7ktyh\" data-start=\"3202\" data-end=\"3246\">Garantir transpar\u00eancia dos atos p\u00fablicos</li>\r\n<li data-section-id=\"ucizbd\" data-start=\"3247\" data-end=\"3285\">Manter proximidade com a popula\u00e7\u00e3o</li>\r\n</ul>\r\n<hr data-start=\"3287\" data-end=\"3290\" />\r\n<h2 data-section-id=\"263hl4\" data-start=\"3292\" data-end=\"3321\"><span>5. Direitos do Usu\u00e1rio</span></h2>\r\n<p data-start=\"3322\" data-end=\"3346\">O cidad\u00e3o tem direito a:</p>\r\n<ul data-start=\"3348\" data-end=\"3525\">\r\n<li data-section-id=\"tumw1t\" data-start=\"3348\" data-end=\"3389\">Ser atendido com respeito e igualdade</li>\r\n<li data-section-id=\"13cii14\" data-start=\"3390\" data-end=\"3439\">Receber informa\u00e7\u00f5es corretas e compreens\u00edveis</li>\r\n<li data-section-id=\"1970wai\" data-start=\"3440\" data-end=\"3472\">Acompanhar suas solicita\u00e7\u00f5es</li>\r\n<li data-section-id=\"ayg4ml\" data-start=\"3473\" data-end=\"3525\">Participar das sess\u00f5es e atividades legislativas</li>\r\n</ul>\r\n<hr data-start=\"3527\" data-end=\"3530\" />\r\n<h2 data-section-id=\"dabjqe\" data-start=\"3532\" data-end=\"3560\"><span>6. Deveres do Usu\u00e1rio</span></h2>\r\n<ul data-start=\"3561\" data-end=\"3680\">\r\n<li data-section-id=\"1ucz85e\" data-start=\"3561\" data-end=\"3598\">Tratar os servidores com respeito</li>\r\n<li data-section-id=\"1edrwuh\" data-start=\"3599\" data-end=\"3637\">Apresentar informa\u00e7\u00f5es verdadeiras</li>\r\n<li data-section-id=\"19f2oti\" data-start=\"3638\" data-end=\"3680\">Utilizar os servi\u00e7os de forma adequada</li>\r\n</ul>\r\n<hr data-start=\"3682\" data-end=\"3685\" />\r\n<h2 data-section-id=\"zvytxs\" data-start=\"3687\" data-end=\"3718\"><span>7. Canais de Comunica\u00e7\u00e3o</span></h2>\r\n<ul data-start=\"3719\" data-end=\"3856\">\r\n<li data-section-id=\"12rfei7\" data-start=\"3719\" data-end=\"3757\"><strong data-start=\"3721\" data-end=\"3734\">Endere\u00e7o: Travessa 20 de mar\u00e7o, n\u00ba 001, Centro - 98735-000</strong></li>\r\n<li data-section-id=\"1fh3jcf\" data-start=\"3758\" data-end=\"3784\"><strong data-start=\"3760\" data-end=\"3773\">Telefone:</strong>\u00a0+55 55 9 9622-5462</li>\r\n<li data-section-id=\"1vcgyka\" data-start=\"3785\" data-end=\"3823\"><strong data-start=\"3787\" data-end=\"3798\">E-mail:\u00a0<span>camara@coronelbarros.rs.gov.br</span></strong></li>\r\n</ul>", "author_name": "Tiago Treter", "version": "1.0", "author_url": "https://www.coronelbarros.rs.leg.br/author/Tiago Treter", "provider_name": "Poder Legislativo", "type": "rich"}